Using Slack to Optimize Workplace Communication

In the working world, teams often face obstacles when it comes to communication. Finding tools to hurdle those obstacles? The bane of every office manager’s existence (probably). It’s not that finding tools is difficult, though. The problem is they’re everywhere.

From file servers to customer relationship management (CRM) software and everything in-between, the web is dripping with available options to aid office communication. Finding one that meets an entire company’s needs at an acceptable price point? That’s where things get tricky.

As supervisors, we never want to put our proverbial tech eggs in one basket, only to fail the team when our solution can’t accommodate everyone’s needs. Which is why, at least for our team, finding a well-rounded option that allowed for integration was a non-negotiable. And then there was Slack.

NEW APP, WHO DIS?

Slack is an application-based communication tool that works like AOL Instant Messenger (RIP) on steroids. What was once a small, text-messaging application has grown into a communication Swiss army knife for business teams across the country. Not only does it allow group messaging and file sharing, but it also provides a host of other plugin and mod capabilities:

  • Reminder/Calendar Tools
  • Channel & Thread Creation
  • File Storage & Sharing
  • Archiving & Index Functionality
  • Audio/Video Conferencing
  • Mobile and Third-Party App Integration

With so many possibilities to play with, Slack provided us with a flexible solution to a good chunk of our communication and process woes. Was the transition easy? No. Were guidelines needed to push the effectiveness to its limits? Most definitely. But, after all was said and done, the app is now a vital asset in process management and communication for everyone.

TEAM BENEFITS

With three separate offices and several out-of-state clients, communication issues seemed to crop up everywhere. We needed a central location to tether all of our correspondences, and Slack offered just that. The app is now a vital asset in process management and communication for everyone, offering a host of team benefits:

  • Provides Communication Hub: Slack now acts as the agency’s central line of information transfer, replacing an a la carte web of Gchats, Hangouts, forwarded emails and rogue print-outs. After creating a Slack “Standards of Use” protocol, everyone knows how, when and where to connect to their teammates.
  • Expedites Review Processes: Using Slack, reviewing documents and assets is efficient and streamlined. Those who need to review can be tagged with the item needing review. Then, using “slackmoji” responses, they can indicate whether the item needs editing or not.
  • Aids in Task Management: With features like file-sharing, archiving and reminder settings, team members can organize project assets and timelines all within Slack. This is especially useful in keeping track of project assets or providing information for beginning tasks.
  • Facilitates Team-building: In addition to buttoned-up work functions, Slack also offers a fun ways for coworkers to connect. Interest-based channels for chatting about things like Game of Thrones, scary movies, tech gear or extracurricular event planning are  great ways to strengthen your team and provide outlets for stress.

GETTING STARTED

Overall, Slack has allowed for a much more cohesive work environment, and with new integrations, the envelope for possibilities is constantly being pushed. If your team is looking for an internal communication solution, this app is definitely one to consider.

Questions? Comments? Communication concerns? Drop a line to [email protected]

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